Privacy Policy

1. Introduction

This Privacy Policy explains how GreenGrove Technologies("we", "our", "us") collects, uses, and protects information when you use our services, including:

• The GreenGrove Technologies marketing website
• Our software products and services

This policy applies to all users, including website visitors and customers.

2. Information We Collect

2.1 Marketing Website

When you visit our marketing website, we may collect:

• Contact information you voluntarily provide (name, email, phone number, company name)
• Technical information collected automatically (IP address, browser type, device type, pages visited, date and time)

2.2 Our Products

When you use our products, additional information may be collected as described in each product's specific privacy policy.

3. How We Use Information

We use collected information to:

• Provide services — Deliver and improve our products and services.
• Communicate — Respond to inquiries and send service-related notifications.
• Improve our services — Analyse usage patterns and enhance functionality.
• Maintain security — Protect against unauthorised access and abuse.

We do not sell personal information.

4. Data Storage and Security

We implement multiple layers of security to protect your information:

• Data in transit — All connections use TLS/HTTPS encryption.
• Access control — Role-based permissions limit data access.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

• Vercel — Website hosting.
• Analytics providers — Website usage analytics.

Each third party maintains its own privacy policies and security practices.

6. Cookies

The website may use cookies or similar technologies for:

• Session management
• Remembering user preferences
• Analytics and website improvement

You can control cookie settings through your browser preferences.

7. Data Retention

We retain data as follows:

• Marketing inquiries — Retained as long as necessary to respond and for legitimate business purposes.
• Analytics data— Retained according to our analytics provider's policies.

8. International Data Transfers

Our services use cloud infrastructure that may process data in locations outside South Africa. By using our services, you consent to the transfer of your information to these locations.

9. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access — Request confirmation of whether we hold your personal information and obtain a copy.
• Correction — Request correction or deletion of inaccurate, irrelevant, or outdated information.
• Deletion — Request deletion of your personal information, subject to legal retention requirements.
• Object — Object to processing of your personal information in certain circumstances.
• Lodge a complaint — Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise these rights, contact us at: support@greengrovetech.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by revising the "Last updated" date above.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

For POPIA-related inquiries, you may also contact the Information Regulator at inforegulator.org.za.